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Digital Lifeline Service

Operator

What Does It Do?

Calls to our call centre and allows you to speak to our operators 24 hours a day and 365 days a year.

How Does It Help?

Anyone who is distressed, concerned or needs a chat can call us and we will respond appropriately. We will call the emergency services, a doctor, a falls response service, carer, friends or family when necessary on your behalf.

Who Does It Help?

Anyone who feels isolated or vulnerable in their home.

How Does It Work?

By either pressing button on the wrist or neck worn device or pressing the large button on the alarm. You will go through to our 24-hour Contact Centre where one of our friendly and highly skilled operators will be ready to offer you help or reassurance. It can be linked to other devices such as smoke detectors, flood detectors, falls sensors etc. These will call through to our 24-hour contact centre whenever they detect a dangerous situation. The alarm uses a SIM card or digital telephone connection to call our centre.

How Do You Operate It?

Press the button in the middle of the wrist or neck worn device, a light will flash to let you know the emergency call has been raised. Do not worry if you are not near to the unit, if you cannot speak to the call centre, they will arrange for help to come out to you.

When the unit has placed a call to the call centre, a recorded message will let you know the call has been successful and one of our call centre operators will speak to you and ask what assistance you require.

CLICK HERE FOR VAT EXEMPTION INFORMATION

The Big Switch

A while back, national telecom provider BT announced that in 2025 they would be switching off analogue phone lines, and phone services would become completely digital.

Telecare providers have used the current analogue system to monitor alarm calls for many years.

We are no longer supplying new analogue Lifeline connections. We are switching over to the digital lifelines.

With the national digital switchover drawing ever closer, we're helping our existing customers navigate the change and ensure they continue to provide uninterrupted service. For questions about the digital switchover head to BT's webpage The UK’s PSTN network will switch off in 2025 | BT Business

What are the benefits of a digital lifeline alarm?

Lifeline alerts from a digital alarm are received much quicker than an analogue lifeline alarm. A digital alarm has a roaming SIM built into it. Meaning it will always connect to the most robust mobile signal to ensure that you remain connected.

No matter how many alerts are sent, all charges are covered within the weekly digital alarm charge. (Unlike with an analogue lifeline alarm where the landline bill payer incurs the call charges)

A digital alarm does not need to be plugged into a phone wall socket, just a standard power socket, meaning it can be plugged in closer to you, allowing you to communicate to our Contact Centre more quickly through your lifeline alarm.

The digital alarm can plug into your digital telephone service and use the SIM as a backup option.

We can see if there are any problems with your alarm unit from our offices, so we can send one of our Technology installers out to rectify any problems, if necessary.

How much does it cost?

£5.75per week

The alarm and pendant are rented from us from just £5.75 (+VAT) and a one-off installation fee of £45 is payable with your first instalment. Many of our customers do not have to pay VAT if they have a long-term medical condition, please contact us for info.

Included with your alarm?

  • Lifeline unit and pendant alarm
  • 24-hour monitoring
  • Installation by our highly trained engineers
  • Comprehensive maintenance
  • Reassurance and peace of mind