Services for Organisations
Our customer call centre is staffed by highly trained operators who answer your calls quickly and professionally who are there 24 hours a day, every day of the year.
Our Monitoring & Response team is at the heart of our service and our friendly and highly-trained operators ensure that every call is answered quickly and handled in a caring and helpful manner
In addition to being available in case of emergency, our team also offer support and reassurance by providing “well-being check calls”. The team can contact our you at any time to check how you are and see if there is anything they can do for you. If they have an ongoing health condition, then it may just be a medication reminder or just a daily check to see that you are safe and well. We can also make tailored calls to assist with a range of issues and help maintain you overall well-being.
Our call centre provides a wide range of services, handling out of hours calls for commercial businesses where there is a need for their customers to have 24/7 access.
We provide out of hours call handling for a wide range of services for housing and care organisations, dealing with urgent and non-urgent housing repairs, reports of anti-social behaviour (ASB) and other housing management enquiries, as well as lone worker protection and support services for carers.
They are the first point of contact and try to deal with all enquiries on the first call.
98.5% of calls to be answered within 60 seconds as an internal target which exceeds the standard TSA requirements of 97.5%
As part of The Community Housing Group, we understand the needs of housing providers and their residents.
Our innovative outcomes-based offering for Social Care goes beyond more traditional models of technology enabled care services.
Our work with advanced assistive technology provides insight into supporting Health Professionals to manage the care of their patients in a modern and dynamic way.